Posted by on October 19, 2016 12:07 am
Tags: , , ,
Categories: WordPress Themes & Plugins

The satisfaction of customers is always important for the success of any business. When you are involved in online business, a quality live chat plugin helps you to get feedback from your clients and solve their problems easily.

When you put your products and services for sale, it is vital for you to have a live chat system on your website. If your customers are unable to contact you, you will not be able to solve their issues and  this could affect your business badly.

If you operate your website on WordPress, it is always easy to add up customer feedback forms with a WordPress plugin. There are a number of plugins available for WordPress.

Have a look at top 10 WordPress Chat plugins detailed here below:

live chat by OggFlow

1. Live Chat by OggFlow

Availability: WordPress Plugin Directory

Cost: Free

Active Installs: 300+

Live Chat by OggFlow is an easy and interactive chat plugin for WordPress.  It helps you impress your clients and increase your sales easily.  It is more than just a livechat plugin. It enables you to satisfy your customers  through live chat and increase conversion rate.

Advantages:

  • Track your website activities: You can track your website’s activities and can take steps accordingly to increase sales
  • Promotion of your products: Based on customer’s profile, you can promote your products and service.
  • Contact Invitations: It remains available at all the times on your website and increases conversion rate.
  • B2C e-mail: It has been designed especially for e-commerce websites with content manager and predefined responses.
  • Web calling:  All customers don’t have sufficient time for chatting. This chat application allows you to make web calls to your customers.
  • Multilingual and automatic replies: This chat plugin is available in many languages which allow users to communicate with clients in their own language. It also allows you to schedule automatic responses to customer’s questions.

 

Happy Fox Chat

2. HappyFox Chat – Free Live Chat for WordPress

Availability: WordPress Plugin Directory

Cost: Free

Active Installs: 900+

HappyFox Chat is a useful chat plugin  for WP websites that helps you improve your web site’s conversion rate and address your client’s concerns. It is a handy communication tool that facilitates   a great boost in your sales by satisfying your potential customers.

Advantages:

  • Completely free of cost,
  • Easy integration with 3rd party applications such as shopify, Google Analytics, etc,
  • Autonomic responses and chat history,
  • Chats can be conducted up to 10 people at one time and
  • Easy loading, mobile friendly and customizable widgets.

 

wise chat

3. Wise Chat

Availability: WordPress Plugin Directory

Cost: Free

Active Installs: 7,000+

Wise chat is an Extra-ordinary chat plugin that comes with fully responsive functionalities. With the help of this plugin, you can have an advanced live chat session with your clients. It is available in three different themes. You can use these themes in accordance with your needs. It can be installed easily and no external server required for it. It provides you unlimited chat channels to communicate with numerous clients at one time and generate leads easily

Advantages:

  • Backup for all messages
  • Mobile friendly
  • Full privacy
  • Only single Sign in required for the commencement of chats
  • Read only mode: You can make the chat “Read-only” for unknown users and ask them to register for sending messages.
  • Restriction:  You can restrict users who use bad words while communicating with you. Automatic ban blocks users if they exceed the used of bad words.
  • User setting: Users can change their theme, font color and mute sounds caused by messages

 

awesome live chat

 4. Awesome Live Chat:

Availability: CodeCanyon

Cost: $25

Awesome Live Chat is an advanced chat plugin that acts as an effective contact link between you and your clients. It helps you to know your customers very well and you will be able to solve their problems easily. You can track the location of your clients with  the help of IP address and the country flag.  No third-party extension is required to operate this plugin.

Advantages:

  • User-Friendly chat plugin and
  • No 3rd party extension required

 

jivochat

5. JivoChat Live Chat [Official]

Availability: WordPress Plugin Directory

Cost: Free

Active Installs: 8,000+

JivoChat Live Chat is an economical and efficient mode to contact customers on WP  Websites. It is a simple and user-friendly chat plugin which enables you to provide solutions to customer’s questions and make them satisfied with your products and service. This helps you increase your sales and promotion of your brand on the global Internet. This plugin is well- equipped with a number of features such as  performance reporting, client’s rating of service quality, file transfers, email chats, pageview histories, real-real time monitoring and many more.

Advantages:

  • Easy to use, simple and convenient,
  • Easy appearance of chat windows and
  • Completely free edition up to 5 agents for good.

 

nchat

6. nChat

Availability: Codecanyon.net

Cost: $29

nChat is an amazing chat plugin which comes with neat and clean user interface. There is no monthly charges of using it and the most important thing about this plugin is that unlimited can use it.It is fully responsive and user-friendly chat plugin. It is equipped with a number of theme designs and  you can choose any of them as per your needs to make your website look attractive and responsive. Sound notifications, live updates,  visitor profile interface, etc. all make this chat application a good and beneficial option for WordPress website owners.  Using this chat plugin enables you to connect your clients easily at anytime and boost your sales by answering their quarries.

Advantages:

  • Responsible chat plugin with numerous themes
  • E-mail transcriptions for users,
  • Quick commencement of chats  and
  • Excellent customer support.

Smartsupp

7. Smartsupp Live Chat:

Availability: WordPress plugin Directory

Active Installs: 4,000+

Smartsupp Live Chat is a top quality free chat tool which  helps you garner sales on your website. It enables you to answer several questions of your clients  and they start trusting your products and services. It is available in several languages such as Danish,  English, Hungarian,  Spanish, Czech,  French,  Russian,  German,  Polish, Dutch and Italian. This chat plugin helps you comprehend the behaviors of your customers. Since 2015, this chat plugin is available with visitor recording which enables to watch visitor’s movement on your website.

Advantages:

  • Easy access to videos with every movement of all visitors of your websites,
  • Powerful API aimed at Advanced customization,
  • Multi-language support and
  • Integration with various mobile applications.

 

casengo live chat

8. Live Chat – Casengo

Availability: WordPress Plugin Directory

Cost: Free

Active Installs: 1,000+

Live Chat – Casengo is customer-oriented plugin that allows online businesses to answer customer’s questions easily and quickly. It has easy-to-use interface which means it can be used conveniently. This chat plugin allows you to handle questions through chat and email on your website. In this way, your customer gets satisfied and it helps you boost your sales greatly.

Advantages:

  • It supports WhatsApp as a customer service channel,
  • Can be used on your mobile or tablet and
  • Manage multiple websites with the help of casengo.

 

Wpmudev - Live Chat Plugin

9. Wpmudev – Free WordPress Live Chat Plugin:

Availability: WordPress Plugin Directory

Cost: Free

Active Installs: 4,000+

Add “Wpmudev – Free WordPress Live Chat Plugin” to your website and conduct live chat sessions with multiple clients to answer their questions easily and quickly. This chat plugin doesn’t require third party javascript or other code. It works very well with BuddyPress and Multisite also. The corner chat widget makes it easier for you to communicate with your clients. You can easily choose automated messages, font, color, size, etc., and can customize it in according with your needs. This chat plugin allows your visitors to contact you with the help of Google +, Facebook and Twitter.

Advantages:

  • No third party javascript or other code required for its operation,
  • Easy integration with Google +, Facebook and Twitter and
  • A handy tool to satisfy your customer’s puzzled quarries regarding your products and services

 

Banckle Chat

10. Banckle Chat:

Availability: WordPress Plugin Directory

Cost: Free

Active Installs: 300+

Banckle chat is a free of cost live support application which is fully customizable. It includes a number of tools, widgets, themes, custom templates to boost the productivity of customer service. It has some great features such as visual and sound notifications,  24 x 7 support,  proactive invitation, SSL encryption,  file sharing,  canned messages, etc. With the help of this chat plugin, you can monitor your users your website and create strategies in accordance with that.

Advantages:

  • Support for multiple websites and operators,
  • Easy tracking of visitors, their engagement and retaining,
  • Fully customizable and allows canned messaging and
  • Proactive offline messaging.

Conclusion:

By adding above mentioned chat plugins to your WP Websites enables you to communicate with your clients easily and conveniently at all the times and respond their questions in the least possible time. This helps you to generate sales in abundance and stay ahead of your competitors.

 

Author Bio: Lucy Barret is an experienced Web Developer and a passionate blogger. She works as an HTML to WordPress Conversion Expert and handles all major projects at HireWPGeeks Ltd. You can follow her company, HireWPGeeks on Facebook.

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